Can care workers speak my preferred language?

We have carer workers who are bilingual speaking and have experience in working within the ethnic community., Like the people they look after our carers are from different backgrounds have wide-ranging hobbies and interest and varying life experiences.

I am nervous about accepting support at home, how can you help?

We have experience in working with service users who find it difficult to accept care and support, it can be difficult to allow someone into your home and accept support to remain independent, we work with you and support you.

Will I have lots of care workers visiting me?

We understand that impact of inconsistency in care workers has on service users and their families, depending on your requirements we aim to keep a small team of care workers for one service user.

What areas are care workers trained in?

When a care worker joins Inner City Care they are screened and vetted, they then receive an induction to care which covers the care certificate, moving and handling, first aid, medication, safeguarding, mental capacity, dementia care, catheter care, pressure care, and infection control.  They will receive shadowing and supervision from a senior care worker/manager until they are assessed as competent in their role. We can also arrange client specific training from other professionals.

What should I expect once I have requested support from Inner City Care?

Once we have received your referral either by email or over the telephone, we aim respond immediately but do give us 48 hours during weekends and bank holidays. We will inform you there and then if we are able to meet your requirements, we will then arrange for an assessment of your needs, this  will take place at the address you would like the support to be provided. Once this is complete we will provide you with a start date. We will continue to monitor your experience of the service.

Are all staff aware of covid 19 pandemic?

All are care and support workers are required to wear ppe at all times when supporting a client.

We provide are staff with infection control training and ensure all staff have the relevant equipment.

All staff are notified of the current pandemic and are updated on a regular basis.

We follow government guidelines at all times.